Buzz Courier

JOB TITLE:	Buzz Courier
REPORTS TO:	Senior Courier / Site Supervisor / Site Manager / Area Manager
DEPARTMENT:	Site Operations

ROLE PURPOSE
To ensure that excellent customer service is provided by organising a variety of on and off-site activities for teenagers between the ages of 12 and 18.

KEY TASKS AND RESPONSIBILITIES

Participate in montage and demontage as and when required, ensuring compliance with Health and Safety guidelines and in accordance with laid down procedures and standards.
Assist the Campsite Courier, as per Duties and Responsibilities laid out in Campsite Courier job description as and when required, including the weekly organisation of customer get-togethers and the cleaning and preparation of customer units.
Organise and supervise a full time programme of activities and excursions for teenagers aged l2-18 years. Ensuring that the programme is advertised in a way so that customers are kept aware of the programme of events and timings by using available resources such as - notice boards, flyers, welcome sheets and daily customer visits.
Ensure for the safety of all children whilst attending teenage activities, and as such must adhere strictly to the safety guidelines.
Maintain equipment supplied specifically for the Buzz Club, ensuring hygienic and safe play conditions for themselves and their clients.
Reflect appropriate Company Image at all times, ensuring correct uniform is worn at correct times and that guidelines regarding corporate identity, dress and alcohol code are rigorously upheld.
Ensure all expenditure enhances the enjoyment of customer’s holidays but not exceed set budgets and is substantiated by appropriate receipts, to be submitted to your Manager along with expenses sheet.
Work in a flexible manner at all times so as to achieve the overall objectives of the Company.

COMMUNICATIONS

Internal

Site Staff
Site Operation Department
Maintenance

External

Customers
Campsite Owners and Site Staff
External activity suppliers

SKILLS/KNOWLEDGE/EXPERIENCE REQUIRED TO FULFILL JOB ROLE

Essential

Good Spoken and written English
Customer Service Experience
Team Work
Formal Experience of working with children aged 12 – 18

Desirable

Conversational language in – French, Spanish, Italian, German or Dutch
Camping Industry Experience
Teaching/Coaching Qualification