JOB TITLE:	Wild and Active
REPORTS TO:	Senior Courier / Site Supervisor / Site Manager / Area Manager
DEPARTMENT:	Site Operations

ROLE PURPOSE
To ensure that excellent customer service is provided by organising a variety of on and off-site wildlife activities for both adults and children.

KEY TASKS AND RESPONSIBILITIES

• Participate in montage and demontage as and when required, ensuring compliance with Health and Safety guidelines and in accordance with laid down procedures and standards.
• Assist the Campsite Courier, as per Duties and Responsibilities laid out in Campsite Courier job description as and when required, including the weekly organisation of customer get-togethers and the cleaning and preparation of customer units.
• Organise and supervise a full program of wildlife events both on site and in the surrounding area, ensuring the program includes walking based activities, active pursuits and children’s club sessions. Ensuring that the program is advertised in a way so that customers are kept aware of the program of events and timings by using available resources such as - notice boards, flyers, welcome sheets and daily customer visits.
• Ensure the safety of all customers whilst participating in any Wild and Active activity and as such must adhere strictly to the safety guidelines.
• Maintain equipment supplied specifically for the Wild and Active, ensuring hygienic and safe conditions for themselves and their clients.
• Reflect appropriate Company Image at all times, ensuring correct uniform is worn at correct times and that guidelines regarding corporate identity, dress and alcohol code are rigorously upheld.
• Ensure all expenditure enhances the enjoyment of customer’s holidays but not exceed set budgets and is substantiated by appropriate receipts, to be submitted to your Manager along with expenses sheet.
• Work in a flexible manner at all times so as to achieve the overall objectives of the Company.

COMMUNICATIONS

Internal Site Staff  Site Operation Department Maintenance

External Customers Campsite Owners and Site Staff External Activity Suppliers

SKILLS/KNOWLEDGE/EXPERIENCE REQUIRED TO FULFILL JOB ROLE

Essential Good Spoken and written English Customer Service Experience Team Work Formal Experience of leading guided walks

Desirable Conversational language in – French, Spanish, Italian, German or Dutch Camping Industry Experience Teaching/Coaching Qualification